Shipping & Returns
Unless marked otherwise and subject to availability, your order will be delivered within 4-6 weeks from payment receipt confirmation.
Delivery is FREE anywhere in Romania. For any other EU country please contact us.
Delivery is done via courier services and are is subject to any minimum buying value.
Livrarea se face prin curier in termenii si conditiile companiei de curierat. Livrarea se face oriunde in Romania fara costuri aditionale pentru consumator/client.
Delivery is organised through a delivery company and terms and conditions of the delivery company apply. Delivery is made anywhere in Romania with no additional cost for the customer.
Produsele intra in categoria “comenzi speciale” fiind aduse pe comanda dupa specificatiile clientului(Culoare/Material/Dimensiune). Aceste produse nu se pot returna decat daca exista motive intemeiate/neconformitate.
Motivele intemeiate se incadreaza in descrierea : ” Neconformitate – daca sunt diferente intre detaliile produselor furnizate de vanzator si produsele livrate/ daca produsele livrate nu corespund ca si dimensiune sau materiale conform ofertei vanzatorului/daca exista deteriorari cauzate de transport sau de fabricatie ”
In oricare din situatiile de mai sus care se incadreaza in categoria “motive intemeiate” toate modificarile sau schimbarea produsului trebuie agreate cu vanzatorul . Nu exista costuri aditionale pentru cumparator in aceste situatii. Termenele in care aceste modificari sau schimbari se vor efectua depind de stocul acelor produse si se vor comunica clientului in momentul aparitiei situatilor de mai sus.
The products are categorised as “special order” as they are made after the details and specifications of the customer(Colour/Material/Dimension). These products cannot be returned unless there are noncompliance issues.
Noncompliance issues: ” If there are differences between the product details sent by the buyer and the delivered product/actual product/if the materials of dimensions do not correspond to the offered product/if there is any damage to the product.”
In any of the above mentioned situations the repairs/modifications/exchange of the product must be agreed in advance with the seller. There are no additional costs involved for the customer in this case. The terms and conditions of the repairs/modifications/exchange
EU Policy on Returns! as published on 24/06/2014 on europa.eu
14 days to withdraw when purchasing goods
In the EU, for contracts concluded as of 13 June 2014, you have the right to withdraw from your online purchase as well as from purchases made elsewhere than in shops (e.g. from a salesman on your doorstep; by phone or mail order) within 14 days.
This “cooling off” period expires 14 days after the day you received your goods. However, if this period expires on a non-working day, your deadline is extended till the next working day.
You can choose to withdraw from your order for any reason within this timeframe – even if you simply changed your mind.
To exercise your right of withdrawal, you must unequivocally inform the trader of your decision to withdraw from the purchase. You can do this, for example, by adding a written statement to the goods that you are returning by post, or by sending a fax or e-mail. It is not enough to just send the goods back. The trader must provide you with a model withdrawal form, which you can use to inform him/her of your withdrawal but you don’t have to use it.
The trader must give you a refund within 14 days from receipt of your withdrawal notification, but can delay refunding you if he/she has not received the goods back or evidence that you have sent them back. This refund must include any shipping charges you paid when you made your purchase. However, the trader may charge you additional delivery costs if you specifically requested non-standard (express) delivery. You will have to pay the costs of returning the goods to the trader.
For bulky goods (such as large household equipment), the trader must give you at least an estimation of the cost of returning the goods. You must send the goods back within 14 days of informing the trader that you wanted to withdraw.
Check that the trader informed you that you would have to bear the cost of sending the goods back during the cooling-off period. If not, he/she must also bear that cost. Bulky goods bought from a door-to-door salesman and delivered to you immediately must, however, be collected by the trader at his own expense.
Please note that you may not use goods that you have received before deciding to withdraw from the purchase. The right to withdraw exists to allow you to examine the product in the same way as you would in a shop, not to give you 14 days free use.
Be aware also that more specific rules apply to digital content (e.g. downloading or streaming music or video).
Certain products excluded
The 14-day “cooling off” period does not apply, among others, to:
- plane and train tickets as well as concert tickets and hotel bookings for specific dates
- food and drink delivered to you by regular delivery (such as delivery by a milkman).
- goods made to order or clearly personalised (e.g. a tailor-made suit)
- sealed data carriers, such as DVDs, which you have unsealed upon receipt.